Most people don’t realize that the carpet cleaning industry is not very strictly regulated and the barrier to entry is so low that almost anyone can call themselves a “professional”. There are so many commercial carpet cleaning services on the market claiming to know what they are doing, but very few of them can really back up that claim. Each and every one of them look perfect at the first glance offering great deals, low prices and fast service. However, not all carpet cleaning companies are created equal. So, how to recognize a qualified, competent, professional carpet cleaning company in the sea of misleading advertisements, confusing claims and bad information from super low prices to high pressure sales?
Finding the answers to a few direct questions during your initial consultation can help you select a professional carpet cleaning company that will provide the most value for your money.
- Do you offer free estimates?
Most carpet cleaning services will give you a free quote or estimate on a job over the phone or in person and you shouldn’t hire a company that doesn’t offer this kind of service. Usually, carpet cleaners can estimate how much it will cost to get your carpet cleaned in two ways – per room or per square foot. However, it is not always that simple. Learn more about carpet cleaning prices in your area, so you don’t get overcharged and watch out for hidden fees and unforeseen costs.
- Do you guarantee your work and for how long?
Carpet cleaning companies usually offer some type of guarantees, but they may have different conditions. So, don’t forget to ask about the options available if you are not completely satisfied with the services carpet cleaning company provided. There is usually a time frame for the guarantee, so be sure to call in time. Furthermore, a guarantee must be is in writing in order for it to be legally enforceable.
- Are you insured?
You don’t want to be held liable if a carpet cleaning technician gets injured in your office space while cleaning your carpet. On the other hand, you want to be compensated if your carpet gets damaged during the cleaning. So, be sure that the carpet cleaning service you are hiring is insured.
- Are you certified by the Institute of Inspection Cleaning and Restoration (IICRC)?
The most significant organization that certifies carpet cleaners is certainly the IICRC. In order to achieve IICRC-certified status, carpet cleaning company must meet a rigorous list of standards in business ethics and expertise. It has to have properly trained carpet cleaning technicians and must participate in ongoing education programs to maintain certification.
- Can you provide references and reviews from satisfied clients?
Before hiring a carpet cleaning company you should ask for references if they are not available online. Any professional, high quality carpet cleaning company will be more than happy to provide reviews from satisfied clients to you. As for the online comments, too many poor ones should definitely raise a red flag.
